#youth100 event



‘53% of 16-24 year olds would rather lose their sense of smell than be parted from their mobiles or laptops,’ – a statistic that was brought to our attention at this fresh and brilliantly insightful event.

To elaborate further, very bright and early last Thursday 25th October, WEXO made its way to the rather fashionable Old Street to make their acquaintance at The Beans Group debut of the potentially annual event #Youth100.

We made the transition from the gloomy outdoors to the bright and bubbly interior of Google’s new ‘Tech City’ Campus where we found ourselves amongst a crowd of bright-eyed and bushy-tailed representatives from many of the most popular brands in the UK.

This event came about because The Beans Group realized the hubbub of interest surrounding the obviously successful marketing of the UK’s top brands. They therefore decided to combine their congratulations for those brands with an occasion to help the smaller or less successfully marketed companies with ideas on how to better market themselves using the #youth 100’s chosen brands’ very own tips.
The following tips, combined with some interesting perceptions from respected individuals in the marketing sector, are some of those that really stood out for me:

Primarily, the host suggested that the likely reason for the student’s hype around these particular brands is that they are cheap but with the added bonus of customer satisfaction – they received what they were promised #goodvalueformoney. The brands that were proven to fit this bill perfectly were:

* Amazon – Convenient and the best prices on the market
* H&M - Don’t look cheap yet at the height of fashion
* Greggs – Cheap but tummy-filling
* Converse – The anomaly – not cheap but good value for money due to their durability.

However, Sam Delaney, the voice of the Duracell bunny adverts, hosted the event alongside Chris Maples, (Spotify), David Kisilevsky (McCann Erickson) and Ben (Red Bull) who were the chosen representatives to enlighten us as to their company’s true marketing success. When The Student Beans Group posed the question to the panel – this was their response:

Red Bull attributes much of its marketing success to its early relationship with students. Ben mentioned that Red Bull thought of youths as the perfect consumer due to being able to overindulge them with marketing and then once they fall in love with the brand, they will hopefully always remain faithful to them.

Red Bull’s marketing realization was that adding value to a brand in the case of students and young people is no longer a desire for freebies but instead one for exclusivity and shared experiences. This is why they put so much trust within their brand ambassadors on campus rather than in the brains at the head office – because the young people know the cool places on campus!

‘Business is about access not ownership’ is the reason for the meteoric rise at Spotify, according to Chris Maples who explains how they have kept on top of their marketing:

Spotify associates its marketing success with its ability to keep updated with the current trends in the technological market. – for example they are on both TiVo and Sonos. Chris Maples determined correctly that technology moves so quickly, especially in the youth market that in order for brands to survive and complete – they have no other option than to make themselves available and accessible on any social platforms that these youths are able to get their grubby mittens on.

Spotify, in particular, also mentioned that we should remember to respond to our target audience – Spotify have an app that helps to build a customer’s playlist (like Genius at Apple). It engages with those that originally found Spotify challenging as they struggled to understand their ‘genre’ of music and geared the app towards those who could not remember what they had listened to and liked previously on the site. This links the brand now to more than just its young audience and avoids what David Kisilevsky fears too many brands do – which is marketing wholly towards one ‘tribe’ with a ‘one size fits all’ approach because that can damage the brand with irreparable PR.

David from McCann Erickson especially focused on this idea of friendship linking into the responsibility of a brand. He asked what the point of a brand was from the eyes of a youth? It is believed that young people become closer affiliated with a brand that has the potential to engage a community; therefore the more successful brands are able to reach beyond the ‘beacon of trust’ and develop more of a foundation merely using the concept of friendship. David in fact regarded this as one of the most significant technologies that brands should be grabbing a hold of.

As a whole, the panel agreed that technology is no longer only a discretionary thing but it is undeniable that marketing is now very much leading towards the world of social media – and we have to keep up!

On this note, don’t forget to follow us on Twitter and Facebook – presumably you wouldn’t want to miss out on WEXOs fantastic chat and opportunities!

Ailsa Renton – Marketing Intern at WEXO, & Leeds University graduate

RIGHTSTER: How I Made It In Digital Media…



How I Made It In Digital Media

How I Made It In Digital Media

We are very excited here at WEXO Towers about our next WEXO TV event on Tuesday 6th November, “How I Made It In Digital Media” and are pleased to see so many applications coming in (please be patient while we proces them all). For those of you that have been reading our recent blogs, we strongly believe that the internet economy holds the solution to both UK Plc’s economic impasse and youth unemployment. According to BCG the internet accounts for 8.3% if the UK economy (£121Bn in 2010). 76% of people would consider giving up chocolate for an entire year in order to maintain their Internet access (see recent blog)! For those of you that want are still attracted to the traditional employment options like PR, marketing, advertising, fashion, music, investment banking, etc Rightster and other digital media companies offer opportunities in all these areas and as these multiply so the more traditional roles will decline. Make sure you are on the right side of the fence…

This event takes a slightly different format to our previous showings (How I Made It in Fashion 1 & 2, How I Made It In Advertising and How I Made It in Food!). This time round, we have a sponsor in innovative new digital media company, Rightster, who are using the event as part of their Recruitment campaign to find the some of the UK’s sharpest and savviest graduates and undergrads. There will be opportunities for 10 or so Graduate Jobs starting in January and also internships and further roles starting in the Summer of 2013. See here to find out more about the roles on offer and to apply to come along.

The event will feature key players from some of the biggest names in Digital Media including The Guardian, ITV and cricinfo.com. Successful applicants will be able to hear them talk briefly about how they ‘made it’ and then ask pre-polled questions followed by drinks at the renowned Adam Street Private Members Club.

So what is Rightster?

Rightster is a cloud-based software and services company that simplifies the distribution, marketing and monetisation of live and on demand video content. They work with a whole host of exciting names including The British Fashion Council, The Guardian, ITN and ELLE. Here’s Founder and CEO, Charlie Muirhead talking about it at a recent MIPCOM industry event in Cannes:

Here’s Founder and CEO, Charlie Muirhead talking about it at a recent MIPCOM industry event in Cannes:



Next week we will be publishing the biographies of the 5 confirmed panel members…

My Experience: The Importance Of Not Being Idle



I’m reluctant to begin with another drawn out proclamation summarising the current state of affairs that plague the graduate job market, so how about a concise one instead.

Amidst a cloud of continued economic folly, unpaid internships and the shock horror of GCSEs grades falling for the first time in the exam’s 24-year history – one would assume the tough route is not to everyone’s taste. Unsurprisingly. Whichever side of the mobile political fence you pitch your tent, most would not argue that a healthy, competitive environment uncovers those most suitable for a career in their chosen field.

Countless articles dictate (or advise) which “buzz words” the ideal interviewee must utilise to impress, whilst evenings are elongated by carefully considered multiple-choice personality test answers. I find the importance of a candidate’s life-attitude and ambitions is often lost in the panic of being represented in the “perfect” light. Everyone is eventually bracketed into one jumbled mess. Granted this is by no means the sole fault of the employer, but a circumstance that has arisen from political and social failings over the past years.

I believe it is actually in the hands of the modern graduate to alter this saturated work environment. Take every opportunity to further yourself through being pro-active, and fervently express that desire and ambition to anyone you converse with. Much success I have so far had in my admittedly restricted career has occurred through such discussion. I am currently writing this from WEXO towers due to Robin and I connecting on musical ambition and his intrigue in how I have structured the next year for myself (naturally open to change). Another interview turned into an expressive and fruitful debate, which led to me receiving a number of useful contacts, and advise, despite not wanting to fully commit to the particular career path.

Hindsight is a wonderfully tortuous thing

I am a great believer in the notion of not beating around the bush – being direct with someone always goes a long way. On the back of that I am a 23 year-old graduate from the University of Leeds with a First in World & Popular Music. I often struggle when conjuring the drive within myself to proceed; yet I do not feel I lack ambition and my passion for Southeast Asian culture is leading me closer and closer to a move to Cambodia in order to pursue my love of journalism, music and social development. Hindsight is a wonderfully tortuous thing, thus I cannot stress enough the importance of expressing a genuine interest in your career choice and never being caught up in gaining ‘required’ experience for experience’s sake.

One anecdote I would like to conclude this blog with is how I came about my internship at Songlines music magazine, and why it is a prime example of what I have so far stated.

Songlines, Glastonbury & Persistence

I had interviewed the Cambodian-American group Dengue Fever over Skype for my dissertation in early 2011, and naturally decided to go and meet them at Glastonbury that year in the Songlines tent (West Holts stage). One thing led to another and with a beer in hand I got talking to the publisher of the magazine about who I was and why an internship at the magazine would be a fantastic opportunity.

Left at that, I went on a rather extended post-graduation holiday and returned in September to get stuck into the rest of my life. I was then based in Somerset, and emails to the magazine fell largely on disinterested eyes to my great disappointment. Unaware of the unstoppable flood of emails magazines have to deal with at the time, yet determined that this magazine was the perfect environment for me and a reason to move back to London, I decided to get archaic and send a letter. Behold! Two days and a phone call later and I was on my way to London to meet the assistant editor. I was explicitly told that this was the best move I could have ever made and immediately demonstrated my pro-active nature that is so desired within the media industry.

Networking

Nine months later and I continue to reap the rewards from the placement. Networking is a terribly over-used term, but still means so much in this industry. Expressing your related interests or perhaps even more importantly convincing someone of something new is your ticket to another opportunity. I continue to work at festivals, gigs, artist signings and events where I am able to connect with members of the public and music press. Nothing is more invigorating than going into work everyday to something you enjoy. Through working at Songlines and the opportunities that have occurred since (record labels and artist management), I have become very apt with InDesign, Photoshop, CRM/SEO management, website and social media development – none of this I would have forced myself to learn at home alone over such a short period of time. From a music perspective, the amount of new musical treats I have been introduced to is already uncountable.

I have not said anything that could be classed as a euphoric and game-changing statement, perhaps this blog even verges on common sense, but the opportunities do exist. Granted necessity dictates and money does not allow everyone to do exactly what one desires at that specific time, but this should not ever hinder ambition.

Ed Craggs

To Pay or Not To Pay? The Great Internship Debate



You’ve heard WEXO Founder, Robin Kennedy’s, take on unpaid internships, this week our social media team give you their take…

Upon leaving education with degrees or the equivalent, graduates are ideally looking to take on their first full time employment contract. Unfortunately all candidates, regardless of the number of degrees, certificates or badges they have, are being flung into the worst job market since the 1940s! The result of this is that internships are fast replacing graduate schemes as the first rung on the employment ladder.

However, this is not necessarily a bad thing. Many graduates find this transitional period useful. Some use it to gain experience in an industry they know they want to work in. Others trial various sectors to help work out what it is they want to do as a career long term.
The difficulty arises with the issue of pay.

A large number of companies offer interns a sum way below the NMW or worse, nothing at all! This is for a number of reasons, the main ones being:

   1)  In the economic climate, the company is trying to save money by getting an intern in to help with workload instead of hiring an additional member of staff on a salary.
   2)  The demand is there. So many graduates are so desperate for the experience and are unaware of their other options that they are willing to work for free.

Priced out of applying

These underpaid internships are actually prejudicial against those who can’t afford to effectively ‘not earn’ for 1 – 3 months at a time, which is A LOT of people! This is an issue, which has been discussed by parliament for a number of years. The ridiculous thing about this system is that no one really benefits from it. By pricing people out of applying, these companies are shooting themselves in the foot. Who’s to say that the next Steve Jobs isn’t be amongst the group of talent that didn’t apply for the position due to financial limitations? It really is a lose/lose situation!

What does WEXO believe?

This is where WEXO step in. We believe it is only right that if you, as an individual, are adding value to a company, you should be paid at least the National Minimum Wage (approximately £210 a week). Anything below this is intern abuse! This is what we tell all the companies that post positions on WEXO. Just because below average pay is the norm, it doesn’t make it morally OK.

Educating the employers is half the battle. WEXO now want to spread the word amongst graduates, that there are great internships, with great businesses that are willing to pay you what you deserve. They do exist, so avoid being exploited and look for them. WEXO work very hard to find these types of roles for you so make the most of them!

Have a read of some other blogs about the internship debate here:

Intern Nation? How Do We Skill Up Young People To Get Jobs?
The Ever-Present Dilemma Of Unpaid Internships…

WEXO is now FREE… Matching talent with great opportunities…



This morning at around 1am we went live with some major changes to the way WEXO works and in the coming weeks you’ll start to see the look and feel of WEXO change too.

* CANDIDATES will no longer have to pay £10 to identify companies and apply for opportunities.

* COMPANIES will now be able to choose between paying up front to advertise internships & jobs through the WEXO network or engaging our experienced team to help them find the best recruits.

* CAREER GUIDANCE is now just a click away.

When we started WEXO as ‘Work Experience Online’ in 2007, we set up a company that would focus on democratising access to work experience and encouraging Generation Y to ‘do something different with your day’ (see launch video!) We had many excellent contacts in aspirational organisations (largely in the creative industries) but their core problem was receiving and rifling through too many CVs for the opportunities they had to offer. They were interested in us finding them graduates and using our network to fill higher level roles too but their main problem was filtering out the strong candidates from a mass of applications.

In the beginning (when man created site), we looked hard at where the value in our offering was and,uncommonly, made it free to post roles on the site (to get as much ‘content’ as possible). We allowed people to search for free but only allowed those who joined us as members (paying a one off £10 Membership fee) to identity the companies behind the roles on offer and apply for them. We also invested a lot of resources into building our ‘filtration technology’ which matches candidates with opportunities and remains one of the key USPs of WEXO. It allows us to rate candidates and our companies to rank applicants.

At the same time as entering this market, we subconsciously entered the ‘unpaid Internships’ debate (most recent thoughts on that here, here and here!). Beyond question, this has shaped our development as a company and dictated our direction. As staunch supporters of people paying for value (hence interns – or in my other working capacity, musicians!) it was only natural that we would eventually start charging companies for finding them good people. But as we have found it easier to place interns and graduates than to to improve access to work experience in its purest form (SHORT, UNPAID placements for YOUNG people – where they derive the lion’s share of the value), so it has made sense to move away from charging our users to apply for roles on the site. We always offered paying members career guidance however and remain committed to this. We are also delighted to say that we have recently been joined by Bella Connelly and Tray Durrant from Tinker Tailor who are happy to offer refined 30 minute careers and CV advice sessions to anyone on WEXO for a much reduced fee of £50. We will be exploring other ways to add to this offer in due course and it will become a focus of the site but if you are interested please email:info@wexo.co.uk

The most consistent proactive feedback has always been that it is unfair to be charged £10 to apply for a job but in some ways, that was what our key stakeholders (our companies) have required. They only wanted to see considered applications and we found that only those that really wanted the role would pay £10 to apply. We concede that this wasn’t how everyone saw it!

Many have identified the two biggest problems in the recruitment industry today as too many people applying for too many jobs (‘Shotgunning‘) and not enough applicants receiving responses or feedback (‘Freeloading‘). A lot of this is driven by the Internet economy itself which has broken down many barriers for the better but also created expectation whilst failing to manage it. Our response now is to restrict people to applying for a maximum of 3 roles at any one time (and focus ambition) whilst ensuring that all applicants get a response of sorts within 14 days (we have much work to do in this space and are continually open to feedback).

We also want to ensure that we are working with similarly minded companies – ones that want to invest in finding talent and driving UK PLC out of the recession. From now on, we still allow you to sign up for free but offer you a range of options to promote your opportunities to our growing user base of over 10,000 and a partner network that stretches to up to 750,000 (prices from £135 to £750). Through Step, host businesses have access to a wider network of upto 750,000 students and graduates. And for those of you that simply want us to help find you strong candidates, we look forward to hearing from you and will respond to postings within 24 hours to discuss the best course of action (more info here). We are proud of the work that we have done of late and are excited about some of the new things in the pipeline:

* Finding, recruiting and payrolling over 60 graduates to work with UPS at the London 2012 Olympic Games with STEP and their Internship programmes.

* Placing interns and permanent employees in roles at exciting start-ups including Housebites and Fanatix and more traditional companies like Henry Cookson Travel and Claudia Bradby Jewellery.

* Running searches for permanent roles at big names like Purple PR, Badoo and MiH Jeans.

Whilst we remain believers in Freemium business models (from the Financial Times to Spotify), as with internships and work experience, it remains a question of what is free and how much?

Robin Kennedy, Co-founder & CEO, WEXO

Thank you to all our users for their support and patience as we enact the next phase of changes on WEXO. Please keep letting us know what improvements you want us to make.

Bestivals: 4 of the best festivals to come….



Summer finally seems to be taking shape, Europe’s on holiday, the Olympics having kicked off and we sense finding a vocation has taken a back seat for some. And why not? Britain’s festival season is in full swing… And with this in mind, we’d like to congratulate Emma who won the latest WEXO Competition on Facebook for 2 tickets to Bestival. We look forward to seeing you there Emma. Lets hope the weather Gods are kinder this time and that Bestivalarians of 2012 don’t get a repeat of The Isle of Wight fest back in June, when the heavens opened, unleashing a month’s worth of rain in the space of 24 hours.

We asked 2 WEXO hires on the music sync team at Platinum Rye Entertainment (whose offices we share) what the 4 best festivals coming up are. With Latitude, Field Day, The Secret Garden Party and Hideout having already been, they suggested the following:

End of the Road (31st August – 2nd September, 2012)
The Independent described it as, “Simply one of the most magical, inspiring and intimate festivals of the summer” and we couldn’t agree more! Started in 2006, the organisers’ aim is to “organise an intimate festival with our favourite artists, and with a friendly and relaxed feel”. They only book artists they personally like, which makes the line-up on offer far more interesting than many other festivals. The favourite bands of ours on the line-up are Midlake, First Aid Kit, Anna Calvi, Beachhouse and Alt J.

Wilderness (10th – 12th August 2012)
Seven years in the making, Wilderness is the brainchild of the people behind Secret Garden Party and Lovebox. Set in the ancient parkland of the Cornbury Estate, it has something of the feel of a pint-sized Latitude, without the endless queues and hordes of teenagers. And finally, we can’t mention Wilderness without talking about the wood fired hot tubs. Enough said? We thought so.

Standon Calling (3rd – 5th August, 2012)
The independent music festival slash themed summer party, Standon Calling, returns to the grounds of a 16th Century Hertfordshire manor house and promises a unique chance to see some hotly tipped acts, in an intimate festival setting. This year is promising a different format to the weekend. Whatever is it, we know it’s going to be good. We also understand that it’s the only UK festival with a swimming pool!

Bestival (6th – 9th September, 2012)
With Glastonbury taking a sabbatical, the main event on everyone’s festival calendar is Bestival and with it’s eclectic line up including New Order, the xx, Azealia Banks and Stevie Wonder, we can’t say we’re surprised! The festival has since grown steadily year-on-year and it’s now reached its current capacity of 50,000! The double economic dip has seen some popular festivals struggle to draw in the crowds this season but Bestival’s A-class offering has succeeded in attracting it’s enthusiastic audience, as keen as ever to be a part of it. If you’re going to go to one festival this summer, make it this one. We’ll be there with Mano de Dios (who Robin manages) and we look forward to seeing Emma and anyone else who’s going on location.

Blog courtesy of Charlotte at The Eleven

My WEXO Experience: The London 2012 Olympics with UPS



I had previously been working in an office job in Slough and was looking for a new challenge. I wanted a role which involved lots of interaction with different people and allowed me to move about rather than being stuck in an office all day. My friend saw the Olympics DVLM role on the WEXO website and advised this would be right up my street. I have currently only been in the role for 2 weeks but have already had some great experiences.

I am based in the Olympic village in Stratford which is currently still a building site as the village looks to be completed in early April. However the buildings are already erected and thus the site already looks very impressive. Finishing touches are being put on the surrounding land as trees are installed and rooms are being furnished and decorated. It is a refreshing change to travel into Stratford everyday, an area completely rejuvenated by the Olympics, soaking up the atmosphere of Westfield and the buzz of the Olympic spirit at the athletes’ village. This is enough to get me motivated for work every day on its own!

The role itself has currently involved overseeing operations of the site. The main challenge of this so far has been to motivate and gain the respect of workers who are the same age as me or older and more experienced. I have found the best way to do this is to lead by example and muck in, as well as showing them respect by asking them for the best advice on how to complete a task.

The UPS Olympics team is based in Canary Wharf and I have also had the chance to visit the offices here and partake in training. The highlight of this was the staff meeting held recently. This was a chance to meet really important people responsible at the highest level for logistics at the Olympics. Even though many people are employed by different companies, there is a real sense of one team spirit as everyone is excited to pull together and deliver the best Olympics possible for London! Everyone is really down to earth and a lot of fun, interested in you and your story, no matter how high a level they operate at! We all went out afterwards around Canary Wharf for a couple of drinks and to exchange stories.

I envisage my role evolving a lot in the coming months as the building on the site is completed and athletes start to arrive, which is really exciting as I am not sure what challenges and surprises will be around the corner. However it is great to know that whatever happens there is a whole team of people behind me willing to help any way they can!

Matthew Hill

Being David Willets: Winning Internships



Yesterday, I was asked to speak at the ‘Winning Internships’ event hosted by the London Careers Group (the careers advisory service for almost every university in London). There were an impressive selection of over 300 employers there ranging from BSkyB to Morgan Stanley and the intriguingly named MyChocolate to the flamboyant philanthropic millionaire, Felix Dennis’s self named publishing company. The latter even sent both a director and a highly entertaining intern to talk about their positive experiences of working with paid internship schemes using the STEP programmes that we are proud to have been running for over 2 years.

The other speakers at the event included STEP’s CEO, Phil Donnelly and Jon Heuvel, (Chair of The Skills and Employment Forum, London Chamber of Commerce and Industry) who took us through the legal angle on internships which largely dovetailed with our own perspective. I was actually filling in for the Universities Minister David Willets and noted the disappointment that most of the audience must have felt, expecting a politician who studies universities and getting someone who simply studied politics at university. I’m grateful for the positive feedback I received though for talking about the theory of internships, the issues surrounding them and using our work with UPS and the Olympics as a case study for how internships can work in practice. For those of you asking or interested, the slides are here.

As I am always stressing, the critical issue for me is distinguishing internships from work experience and understanding who derives the value which dictates remuneration. In ‘Intern Nation’ author Ross Perlin’s words, through unpaid internships,“all of us – employers, parents, schools, government agencies, and interns themselves – are complicit [albeit subconsciously] in the devaluing of work, the exacerbation of social inequality, and the disillusionment of young people in the workplace”. In the absence of the government prioritizing graduate employment as a policy or investment focus, it is up to all of us to work together to address this. We should not be regulating, naming and shaming those that don’t pay their interns, we should we educating, incentivising and encouraging them to change their approach.

Having done the first WEXO Summer Fete at UCL and our first ever event at the Guardian London Graduate Fair (run by The Careers Group) it was fitting to be involved. What struck me most was the enthusiasm from employers for doing the right things by graduates whether it be for moral or legal reasons. My thanks to The London Careers Group for involving us.

Robin Kennedy

WEXO introduces…The Bridge



As often as the media writes about how hard the current generation of school and university leavers are finding it to build valuable and rewarding careers, employers complain just as much about something broken in our education system. They see a lack of preparedness for the work of world – the wrong skill sets and attitudes, low ‘employability’. Valid feedback perhaps but it is among the current crop of business owners that the concept of the ‘unpaid internship’ has developed, and the habit of rarely replying to online job applications become the norm.

Stressed employers, under-prepared young people, a barely hidden culture of exploitation that more than occasionally leads to a dysfunctional system that serves no-one. Yet at the same time two truths remain:

1. In these tough times business owners need “stars” and “A-players” more than ever.

2. There is an incredible pool of talent waiting to work with entrepreneurs and business owners. This new generation are more often than not talented, driven by values beyond money, fascinated by entrepreneurs and probably the most ambitious yet in terms of what they believe they can do. (7 of my colleagues at The Bridge remind me of this daily)

Just as Rushanara Ali, MP for Bethnal Green, saw for herself with the successful Fastlaners project in her constituency, great results can be achieved. The challenge is finding the win-win commercial model to provide something that lasts.

Which is what the team of entrepreneurs, business school faculty and leadership specialists behind The Bridge have come together to do. Our model is to build an eco-system of growing businesses, ambitious young people and The Bridge team. Everyone puts in, everyone takes out and no-one pollutes. Real paid work; the most personalised, modern training and development; young people delivering tangible commercial results. Our ‘Enterprise Community’ provides its population with ongoing support.

Our programmes strip away the theory and focus on what really counts:

* a high personalised learning experience – every Bridge associate has a performance coach throughout their 6 months with us
* the precise skills entrepreneurs need in their team members to help their business grow – taught by people who do this in their day job
* learn by doing – live business challenges replace bums on seats in the lecture theatre
* large doses of inspiration from people who have done incredible things
* micro class sizes, continual personalised assessment and feedback
* a focus on deepening an individual’s strength, confidence, and communication

And there is no better place to talk about this than here at WEXO with Robin and his team, who continue to do great things in this space.

Come along to our Open Wednesdays events to find out more…

Tom Hickman
Founder & Managing Director
www.bridge21c.com

My WEXO Experience: Fever Tree…



The world of premium spirits is a vast, hissing and simmering cauldron of flavour. Every drink aims to push the boundaries on the senses, to breach the comforting brackets of familiarity – transforming that sip of gin into synaesthesia, where taste, smell and the feel of liquid on the tongue are each carefully crafted components of an overall EXPERIENCE. Hundreds of Pop-up drink fairs and conventions are erected across the country – thousands across the globe – to compare, contrast and blend new experiences from around the world. The company I would work with for three months straight after I left University was a drinks company, but their product was non-alcoholic. It was a mixer – something to blend these weird and wonderful flavours with. The twist: they were all-natural mixers, with an ethos hell-bent on exposing and toppling a tonic market saturated with artificially sweetened, flavoured and branded products.

My internship began with a tip-off from WEXO’s Robin who notified me that a new, exciting opportunity had appeared and that it may be of interest to me. After having a quick look over the internship details, I decided that this was exactly the something that I had been looking for –the chance to try something new.,to throw myself into an area that I was interested in, but knew little about and to dabble in something that would seriously benefit my critically experience-malnourished CV…

After an interview and a weekend excursion to the unfamiliar realm of London, I was called by Tom – Fever-Tree’s Sales Manager – who alerted me that I had been accepted and my internship would begin immediately. I was to be working with him in what the drinks industry refers to as the ‘On-Trade’, meaning individual or collective premises that worked outside of main grocery channels, such as bars, pubs, clubs and hotels. I would be visiting these venues alone, garnering specific information on each ‘account’, gathering feedback and finding out the best ways in which the product could grow in conjunction with the account’s consumer-base, geographical region and, if applicable, its group.

An ‘account’, I soon learned, very rarely existed as an individually licensed, autonomous entity. A pub would tend to belong to a ‘group’ or even a large, multinational brewer. My three months, Tom announced, would predominantly consist of travelling to and visiting a colossal amount of groups and businesses, while he constantly assessed me. The path to Sales-Mecca would, I soon learned, consist of episodic, enriching periods of guidance and confidence-nurturing from my mentor, but more often than not would involve hurling me repeatedly into volatile situations and watching how I dealt with it, possibly with a very small morsel of sadistic satisfaction.

Although horrifically nerve-wracking during the first few weeks this method allowed me to develop a certain skill-set desperately necessary in a Sales role: thinking on your toes and making the most of the resources available to you. It was initially a terrifying experience; I’d be walking into a pub or restaurant, asking for the bar manager above the hubbub (this would instantly turn a few heads in my direction – the man feeding his dog cold chips at the table closest would look up and grimace at me as I stood there shivering in my salesperson shirt and chinos), waiting a good five minutes whilst sweat began to ooze out of my hands and armpits until they came over and grasped my clammy palm, ready hear my delivery. “Hello!”, I would say, “I’m Will from Fever-Tree”. That was my planned opening, the rest would hopefully follow.

Yet grudgingly I began to revel in this method of learning and within two weeks I was allowed to set out alone “in the field” with a suitcase full of products, botanicals and a Salesman swagger. Within three weeks I was comfortably “cold-calling” – the method of entering an alien premises, attempting with your Fever-Tree chat and a favourable spread of the product in an ancient cocktail magazine to strum the apathetic strings of the Manager’s heart until Tonic-induced ecstasy is splayed upon his business plan. All this while trying to retain that rehearsed, comforting and assuring, “I’m-totally-in-charge-look-into-my-dark-confident-pupils”, rock-steady, if a tad unnerving, Sales-stare. Tom, my boss, did it on cue. He’d walk proudly into premises and come out the same upbeat, down to earth fellow as if all he had received inside was a gut-warming pat on the back. Inside the pub or restaurant his demeanour would quickly change and a clearly researched and idealistic figure emerged, at once comforting the client and finding ways to push buttons and tap into an interest he or she didn’t realise they had in a product they’d never heard about. It took me a few months of repeatedly cold-calling venues to really get the gist of it.

Sales is all about communication. Once you have this fundamental nailed down, skills can be embedded and your persona can be polished. What I took away from Fever-Tree was a confidence I know I wouldn’t have developed unless I had been thrown headfirst into the deep-end, and I desperately urge anyone who hasn’t to do so immediately. In the end I chose not to continue on at my internship because it was ultimately an area of expertise that wasn’t me. That said, it has genuinely been one of the most fulfilling, eye-opening and fun experiences that I have ever had. I would recommend the company to anyone who genuinely has a passion for the drinks industry and communicating to the ocan of people within it. The people were immense, and I’d like to thank everyone at Fever-Tree for the chance to work at one of the most professional and inspiring workplaces in the UK. In particular I’d like to thank Tom Armstrong who was a genuine mentor to me, who I looked up to a great deal and who made the experience just that bit more special. I also learned a lot I’m sure!

William Martin

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